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Situation Update - VA Boston Healthcare System

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For information about COVID-19 vaccinations, visit our vaccine information page at https://www.boston.va.gov/services/covid-19-vaccines.asp.

If you have symptoms of fever, cough and shortness of breath, sign-in to My HealtheVet and send a secure message to your primary care provider, or call our patient Call Center at 800-865-3384, press 3 and ask for guidance before visiting the VA medical center or community clinic, or if you have questions about getting a COVID-19 test for any reason.

Want a COVID-19 test? Call 800-865-3384 and press 3, or message your primary care team through MyHelatheVet to request a COVID-19 testing appointment.

For information on the COVID-19 virus, visit: https://www.va.gov/covid19

As a precaution, Veterans, visitors and contractors entering our facilities are still being screened and maksing is required.

Please allow extra time for your prescription deliveries due to holiday shipping delays.


At this time, Pharmacy is emphasizing a mail-order system, but you can pick up prescriptions in person at the medical center campuses:
  • Outpatient Pharmacy will also honor emergent prescription needs for in-person pick up, such as post-surgical, emergency department and discharge medication needs.
  • Other medications and supplies will normally be mailed.
Veterans may request refills and renewals by:
  • Contacting the prescription refill line at 1-857-364-4419 and press 2
  • Mailing in refill slips
  • Requesting through My HealtheVet – www.myhealth.va.gov   
Please allow 10-14 days for prescription delivery by mail. Veterans may request expedited shipments and may request changing routine medications from 30 day fills to 90 day fills by contacting the prescription refill line at 1-857-364-4419 and press 2.

Everyone is encouraged to take simple preventive actions to avoid being exposed to viruses:
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.

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